Terms and conditions

Transparent Stockholm is located at postal address Tomtebogatan 34 in Stockholm. If you want to get in touch with us, send an email to
info@transparentstockholm.se with your case and your contact information as well we will hear from you shortly.


When you have completed your order, an order confirmation will be sent to you
email address. In the confirmation you will find all information about products,
price, billing and delivery address.
If there is any error in the order confirmation, you must contact us immediately via
e-mail to info@transparentstockholm.se.


Our normal delivery times are 2-4 days. NOTE! Orders placed on
weekends are sent no earlier than the following Monday.
Should delivery delays occur (without our notice
you for longer delivery time) please contact us at e-mail address: info@transparentstockholm.se.

In case of uncollected package, SEK 300 will be charged from your order when it has returned to our warehouse in intact condition.

All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to change prices caused by price changes from
supplier, misprints in the price list and errors in prices depending
on incorrect information and reserves the right to adjust the price.

Right of withdrawal

When buying goods at www.transparentstockholm.se, you as a customer have a statutory 14 days right of withdrawal that applies from the time you have received an item that
you have ordered.

5.1 When exercising your right of withdrawal:
You must announce that you regret it. The message must be sent to us info@transparentstockholm.se. In your message, your name, your address, e-mail address, order number and which goods the return applies to
be clearly stated.

You should immediately and at the latest within the legal 14 days after
the regret message return the products to us. You as a customer are responsible for return shipping, delivery and condition of the products upon return,
the products should therefore be sent well packaged and in original packaging.

On the refund amount, we reserve the right to deduct one
amount corresponding to the decrease in value compared to the original of the product
value in case of used or damaged product.

5.2 The right of withdrawal does not apply to:
Products that have been sealed due to health or hygiene reasons
(sealed) and where the seal (sealing) has been broken by you.
Products that have the character of sealed audio or video recording and
where the seal has been broken by you.

Specially made product, which has been tailor-made for you or
has a clear personal touch to your wishes. Services that have been completed and to which you have expressly consented that the service is started without the right of withdrawal. For more on the statutory right of withdrawal, see here.


We inspect all products before they are sent to you. Would
the product may still be damaged or incorrectly shipped when it arrives
we comply with applicable consumer protection legislation to
fix the error free of charge. You must always contact us for an approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?
Any faults and defects must always be reported to info@transparentstockholm.se where you enter your name, your address, e-mail address, order number and a description of the error.

If we can not fix the error or deliver a similar one
product, we will refund you for the defective product in accordance with
applicable consumer protection legislation. We are responsible for return shipping
approved complaints.
We reserve the right to refuse a complaint if it turns out that
the product is not defective in accordance with applicable
consumer protection legislation. In the event of complaints, we follow guidelines
from the General Complaints Board, see arn.se.

Limitation of liability

We take no responsibility for indirect damages that may occur due to the product.
We do not accept any responsibility for delays / errors due to circumstances beyond the control of the company (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, authority decision, reduced or no delivery from supplier. Furthermore, no responsibility is taken for any changes
products / product characteristics modified by the respective supplier and other factors beyond our control.

Product information

We reserve the right to make printing errors on this website as well
final sales of products. We do not guarantee that the images will be reproduced
the exact appearance of the products as a certain color difference may occur
depending on the monitor, photo quality and resolution. We're trying
always in the best way to expose the products as accurately as possible.

Information about Cookies

According to the Electronic Information Act, visitors to a website in
for privacy purposes get information about the use of cookies. The information
in the cookie can be used to follow a user's browsing.
A cookie is a small text file that the website you are visiting requests to receive
save to your computer to provide access to various features. It works
to set its browser to automatically deny cookies. More
information can be found on the Swedish Post and Telecom Agency's website.

Personal information

By shopping at Transparent Stockholm, you accept ours
data protection policy and our processing of your personal data. We cherish
about your privacy and does not collect more information than
necessary to process your order. We sell or resell
never give your information to third parties without a legal basis.
Transparent Stockholm is responsible for the processing of personal data
which you have provided to us as a customer. Your personal data is processed by us
to be able to handle your order as well as in the times when you have
desired newsletter or promotional offers - to be able to customize
marketing to your individual needs.
Below information is a summary of how we in accordance with
the Data Protection Regulation (GDPR) stores and processes your data.
10.1 What is personal information?
A personal data is all information that can directly or indirectly
attributed to a natural person.
10.2 What information do we store?
To be able to handle your order and answer questions related
to your order (customer service) we store your first and last name,
address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process
your information, for example to complete the agreement between us or
to comply with a legal obligation under, for example
the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to complete
the agreement with you.
Marketing, promotions and similar mailings take place with your consent.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider.
What is stored is first name, last name, address, e-mail address and
phone number. If you choose to pay by invoice, it is also saved
social security number of the payment provider. The information is saved to be able to
carry out the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are:.
10.4.2 Shipping company
To be able to deliver your orders and complete our agreement
we need to share specific information with the shipping company. That which is shared
with the shipping company are first name, last name and address information for
delivery. Email address and / or mobile number may also be shared
with the shipping company for notification.
The shipping companies we work with are: DHL, Schenker, Postnord.
10.4.3 Newsletter
Have you chosen to subscribe to our newsletter shared first name,
last name and email address with our newsletter provider. This for
to be able to keep you updated with information and offers in
marketing purpose.
We use for sending out newsletters.
10.5 The right of access
You have the right to receive extracts from all information available about you with us.
Excerpts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or
supplement information that is incomplete.
10.7 The right to be forgotten
You can request that the information concerning you be deleted at any time. The
there are few exceptions to the right to deletion, such as if it
must be retained because we must fulfill a legal obligation
(for example according to the Accounting Act).
10.8 Responsible for data protection
Transparent Stockholm is responsible for storage and processing of
personal information in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL / TLS and one-way
hash algorithms for storing, processing and communicating sensitive
information such as personal information and passwords on a secure
We use a Swedish platform, Quickbutik, which is run by Quickbutik
AB based in Helsingborg.

Amendments to the General Terms and Conditions

We reserve the right to make changes to it at any time
the terms. Changes to the terms will be published online at
the website. The amended terms are considered accepted in connection with
order or visit the website.

Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company
customer service and the customer, you as a customer can turn to Allmänna
The Complaints Board, see arn.se. For living in an EU country other than
Sweden, you can submit complaints online via the EU Commission's platform
for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent
dispute resolution bodies. Disputes concerning the interpretation or application of these general
terms shall be interpreted in accordance with Swedish law and law.